Shipping & Returns

Your first order ships within 48 hours! Subsequent renewals and shipments then happen at the end of every month. If you order before the 5th of any given month, your subscription renews that same month and your second box ships the end of that same month. If you order after the 5th, your first box still ships within 48 hours but you won't receive your second box until the end of the following month.

All subscription boxes renew on the 15th of the month. You will receive a renewal reminder email a few days prior where you can skip or cancel your subscription.

Example (please read): You order your first flower box on the 25th of February. Your first box ships within 48 hours. You will then renew (be charged) on the 15th of March and your second box will ship at the end of March. This same process (renewal on the 15th, shipment at the end of the month) will happen for every month thereafter. If you order on February 4th, however, your first box will ship within 48 hours, then you'll renew on the 15th of February with your second box shipping at the end February. This same process (renewal on the 15th, shipment at the end of the month) will happen for every month thereafter.

Shipping:

Shipping is free for all subscriptions!

All orders will ship in discreet packaging accompanied by a certificate of legality and should arrive within 2-4 business days after the day your package ships.

We ship with USPS First Class and Priority Mail.

Returns:

Due to the nature of the product we can only accept returns if all product is in original packaging and has been unopened. If this condition is met you can return your product within 30 days of receipt.

If you have any product issues, please reach out to us at human@hempcrate.co. We will make it right!