Shipping & Returns

Schedule:

We ship all subscription boxes once per month. Please see the below schedule as your order date can affect your shipping and future renewal dates.

If you order between the 1st and the 15th of any month, your first box will ship by the end of that same month. If you order after the 15th of the month, your first box will ship at the end of the following month.

If you order between the 1st and the 15th your first renewal will be the 15th of the following month.

Example: You order your first flower box on the 5th of November. That order will ship at the end of November. Your first renewal will then be December 15th for your box shipping at the end of December.

If you order between the 16th and the last day of the month you would not renew until two months later. 

Example: You order your first flower box on the 26th of November. That order will ship at the end of December. Your first renewal will then be January 15th for your box shipping at the end of January.

You will then renew on the 15th of every month thereafter and your box will ship at the end of that same month, until you cancel.

Shipping:

Shipping is free for all subscriptions!

All orders will ship in discreet packaging accompanied by a certificate of legality and should arrive within 2-4 business days after the day your package ships.

We ship with USPS First Class and Priority Mail.

Returns:

Due to the nature of the product we can only accept returns if all product is in original packaging and has been unopened. If this condition is met you can return your product within 30 days of receipt.

If you have any product issues, please reach out to us at human@hempcrate.co. We will make it right!